Ready for another CX Pulse Check? Special Co-host David Avrin joins Jeannie Walters on Experience Action to highlight current events and innovations in customer experience (CX) and discuss their impact for CX leaders.

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In this episode of The Daily Influence, host Brian Smith sits down with renowned customer experience expert and best-selling author David Avrin. With over three decades of experience, David shares actionable strategies from his books, including his latest Ridiculously Easy to do Business With, that businesses can implement to thrive in today's fast-paced, customer-driven market. The conversation dives deep into the importance of being "ridiculously easy to do business with," and staying "Visible" as well as the challenges of maintaining customer loyalty in a digital world, and how businesses can adapt to meet the ever-changing expectations of modern consumers.

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In this episode of Irreversible, John Register sits down with David Avrin, one of the world’s leading voices on customer experience and loyalty, to unpack why customer expectations have permanently changed and what leaders must eliminate to stay relevant. David reveals why “good customer service” is no longer enough, how friction quietly erodes trust, and why leaders who cling to internal convenience lose customers without warning. This conversation is for executives, founders, and senior leaders facing irreversible change in markets where customers now decide faster, quieter, and with zero tolerance for friction.

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In today’s fast-paced business landscape, the focus is shifting from product-centric strategies to customer-centric approaches. During this conversation, customer experience expert David Avrin shed light on this evolution, emphasizing that meeting and exceeding customer expectations is no longer a luxury but a necessity. Businesses must adapt to deliver seamless, frictionless experiences that respect their customers’ time and choices.

David Avrin introduced the idea of compassionate capitalism, a business model where profitability and customer satisfaction coexist. It’s a delicate balance, but when achieved, it creates a win-win for both businesses and their customers.

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In this powerful episode of Stay on Course, Julie Riga sits down with David Avrin, one of the world’s most in-demand customer experience and business speakers, to discuss how to future-proof your leadership, transform your business strategy, and boost performance through ridiculously easy client interactions.

David unpacks why most companies don’t lose customers to competitors—but to friction. Whether you're focused on career growth strategies, executive confidence, or building a success mindset, David shares actionable insights that will elevate your approach to leadership and client service.

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Meet David Avrin—a former a capella singer with “The Diners” who traded harmonies for a global stage, speaking in 28 countries to teach companies how to create brilliant customer experiences.

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The quality of your service or product matters little if your customer experience is causing friction. In his fresh and straightforward manner, David Avrin joins Dr. Paul on the mic for a frank discussion about giving customers what they want how and when they want it. Whether you are a business owner, an employee, or even a parent – this episode of Live On Purpose Radio is for you.

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In this episode of the Experience Beyond Podcast, host Anand Nigam sits down with David Avrin, an internationally renowned Customer Experience expert, to discuss the Future-Proof CX Playbook. David shares his insights on how businesses can become ridiculously easy to do business with, a key strategy for staying ahead in today’s competitive landscape. With over two decades of experience working with companies across the globe, David’s advice on simplifying the customer experience is invaluable for any organization looking to retain customers and gain a competitive edge. Tune in for practical strategies to future-proof your business and elevate your customer journey!

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Today we’re talking all about the customer experience, not to be confused with customer service. I’m speaking with one of the most in-demand Customer Experience consultants and speakers in the world today, David Avrin. My guest’s latest book is Ridiculously Easy to Do Business With and that’s exactly what we’re talking about. How do we make it ridiculously easy for our customers to work with us? How can the processes that might be cost effective fall short because they make the customers who we’ve worked so hard to attract leave us in frustration? Besides geeking out on David’s field of expertise, David and I speak about his career journey, his family of origin and the wonderful lessons learned about hard work, responsibility, parenting, and being uniquely and unapologetically you. David was also very candid about financial mistakes and the ways he’s looking to make sure his business is not solely dependent on him for revenue. Lots of great business, financial and life lessons in this episode.  

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In Episode 24 of Light Bulb Moments, I sit down with David Avrin, CSP, Global Speaking Fellow, and one of the most in-demand customer experience experts in the world. David has delivered actionable and engaging presentations to audiences across North America and in 24 countries, helping businesses future-proof their operations by understanding and connecting with today’s evolving customers. With seven acclaimed books, including It’s Not Who You Know, It’s Who Knows You! and Ridiculously Easy to Do Business With, David offers insights on enhancing customer experiences through innovation, responsiveness, and relationship building.

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Join us as we welcome David Arvin, a serial author and PR expert, renowned for his insights on sales, marketing, and customer experience. In this episode, Arvin delves into the shift from product-centric to customer-centric business models and highlights the importance of business intelligence to understand customers better. He discusses the impacts of social media platforms like Twitter and TikTok on customer experience and the necessity of digital transformations for traditional businesses. David also shares practical examples of successful companies and explores key differentiators in a highly competitive market. Tune in for an enlightening conversation that will challenge conventional wisdom on quality and competitive advantage.

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One of the most in-demand Customer Experience speakers and consultants in the world today, David Avrin, CSP, Global Speaking Fellow, has shared his content-rich, entertaining and actionable presentations with enthusiastic audiences across North America and in 24 countries around the world. David helps organizations better understand and connect with their changing customers and clients to help future-proof their businesses.

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Customers today care less about your marketing claims and more about your convenience, differentiation and speed of delivery.

Despite the move to self-serve, and do-it-yourself, when you deny customer the option of talking to a real person, they will deny you their business.

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There are over 20 ways that companies' policies, procedures and practices drive customers away to alternatives. David Arvin provides a multitude of strategies and tactics that businesses can use to attract and retain new customers. David Avrin, CSP has become one of the most popular speakers on customer experience in the world today. In recent years, David has presented for enthusiastic organizations and audiences in 22 countries on 6 continents.

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David Avrin, CSP has become one of the most popular speakers on customer experience in the world today. In recent years, David has presented for enthusiastic organizations and audiences in 22 countries on 6 continents. A former CEO group leader and an in-demand speaker for Vistage International, the world’s leading CEO member organization, David Avrin has had over 4,000 one-on-one conversations with company leaders regarding their value proposition and competitive advantages. David is the author of the newly released book, Why Customers Leave (And How to Win Them Back).

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One of the most in-demand business marketing and customer experience speakers in the world today, David Avrin, CSP has shared his content-rich, entertaining, hard-hitting and memorable presentations to enthusiastic audiences across North America and in 25 countries around the world. David Avrin has spoken for hundreds of audiences, had one-on-one conversations with over 4,000 company CEOs regarding their competitive advantages. He is also the author of three books including the acclaimed: It's Not Who You Know, It's Who Knows You!, Visibility Marketing, and his newest book: Why Customers Leave (and How to Win Them Back).

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David Avrin - Author - It's Not Who You Know, It's Who Knows You!

David teaches people how to become the best choice in their marketplace

"Be the local expert in your market. Instead of asking someone if you can sell their house ask them if you can buy them a coffee." David

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David Avrin One of the most in-demand Business Marketing/Branding Keynote Speakers in the world today, David Avrin, CSP is known as The Visibility Coach. With a surprisingly irreverent and entertaining style, David delivers a profoundly insightful and hard-hitting message to business audience across North America and around the world.

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One of the most in-demand Business Marketing/Branding Keynote Speakers in the world today, David Avrin, CSP is known as The Visibility Coach. With a surprisingly irreverent and entertaining style, David delivers a profoundly insightful and hard-hitting message to business audience across North America and around the world. A celebrated and energetic keynote speaker, David Avrin has presented to enthusiastic audiences of: CEOs, business owners, associations, entrepreneurs, leadership teams, sales professionals, account executives, human resources and more.

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David Avrin talk about his book “why customers leave and how to win them back”. On this episode, Nick and David talk about how inflexible policies are bad for business, and the importance of balancing efficiency with effectiveness.

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In this episode of The Creative Life Podcast I talk with David Avrin, one of the most in-demand marketing and branding keynote speakers in the world today. Known as The Visibility Coach he speaks to CEO’s, business owners, associations, entrepreneurs and executives about how to attract the best customers and create an army of raving fans. As an author his books include ‘Visibility Marketing’ and ‘It’s Not Who You Know. It’s Who Knows You”.

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We are so excited that our listeners got to meet one of Rory’s early mentors and good friends David Avrin, so prepare yourself for a lot of bro-love going around! But that is not to say that there were no major takeaways; there are heaps of things to learn from this interview! In this recap episode, Rory and AJ each highlight three things that stood out to them from the conversation about speaking as a job and a business. Because although what you see on stage might seem glamorous, there is a great deal of work that goes on behind the scenes.

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Perhaps the biggest challenge for someone who wants to write a book is how to begin. How do you choose a subject, and how do you manage to write the 40,000 or 50,000 words, which, even in these streamlined times, are needed? Here to break this down for you in easy, understandable steps, is David Avrin, author of several books, and a business consultant who focuses on customer service.

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One of the most in-demand Customer Experience and Marketing speakers in the word today, David Avrin has shared his high-energy and content-rich presentations with enthusiastic audiences across North America and around the world including presentations in Singapore, Bangkok, Melbourne, Brisbane, Bangalore, Antwerp, Monte Carlo, London, Buenos Aires, Glasgow, Bogota, Rotterdam, Barcelona, Johannesburg and Dubai.

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Visibility Marketing for your carwash business, with David Avrin. David is The Visibility Coach and founder of Visibility International. He is an international speaker, author and business branding and marketing expert. In this episode, David shares his tips & advice on visibility marketing for the carwash business. “If you want people to be interested, you have to be interesting.” Henry Lopez is the host of this episode of The How of Carwashing show – helping you operate and grow your carwashing business. (TheHowOfCarwashing.com)

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David Avrin recently joined me on the Cannonball Mindset Podcast – but due to the 74,700 results that pop up when you search his name, you probably already know him as The Visibility Coach.

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David Avrin talks to Jason Barnard about customer retention.

Personally, I have never found selling to be easy. It can often be a costly and slow process. But all that time and cost is wasted when you lose the client after that first purchase.

Too many companies focus too much on on acquisition, and not enough on retention. Retaining clients is a challenge, but a challenge well worth taking on and doing properly.

David promises to explain the problems, but also suggest solutions. How you can best approach the challenge of retaining your customers long term.

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In this episode of the Savvy Dentist Podcast, Dr Jesse Green is joined by global customer experience expert David Avrin to unpack what it really means to be "ridiculously easy to do business with" and why that’s the competitive edge dental practices can no longer afford to ignore. With consumer expectations rapidly evolving and disruption sweeping through healthcare, practices that cling to outdated processes risk being left behind.

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How easy do you make it for a client to find you, learn about you, and ultimately book you for a keynote, consulting, training, etc.? I think everyone knows that the easier you make it for the client, the better chance you have of getting the gig. On this episode of The Wealthy Speaker Show, I'm thrilled to welcome back my good friend, David Avrin, to talk about how being ridiculously easy to work with will help you reap the benefits time and time again.

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